How can we help?

What is HIIRD?

HIIRD is a private AI interview coach on your iPhone. You answer real interview questions out loud, get scored on structure, depth, and delivery, and receive a full debrief telling you exactly what to sharpen. Not a quiz. Not flashcards. Practice that actually changes how you perform.

How does the AI scoring work?

When you answer a question, HIIRD transcribes your speech in real time and evaluates your response across structure, relevance, depth, and communication clarity. Every question has its own picture of a great answer, and HIIRD measures yours against it. You get a score and coaching notes on what to sharpen next time.

Is HIIRD free?

Your first session is free. After that, pay per session or subscribe for full access. A subscription unlocks detailed answer breakdowns, coaching feedback, analytics, trends, areas of improvement, and personalization.

How long are sessions?

You can choose 15 or 30 minute sessions.

Can I upload my resume and job description?

Yes. HIIRD uses both to make the mock interview more relevant to your background and the role you are applying for.

What interview types does it support?

Behavioral, situational, technical, motivation and fit, and competency-based.

Is HIIRD for live interviews?

No. HIIRD is for practice before the real interview. The goal is to help you build a skill that sticks, not just get through one interview. We are here when you need a refresher, even after you land the job.

What does HIIRD track?

Scores, debrief insights, improvement areas, and trends over time.

How does HIIRD handle my data?

Your voice never touches our servers. Apple's speech recognition turns it into text. We only get the text. Before your resume is processed for a session, personal information is stripped out. Your data is never shared with employers or recruiters, and personal details are removed before any AI processing. Full detail in our Privacy Policy.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Open Settings on your iPhone, tap your name at the top, tap Subscriptions, choose HIIRD, and tap Cancel Subscription. Your access continues until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple, not by HIIRD. Visit reportaproblem.apple.com, sign in with your Apple ID, find your HIIRD purchase, and request a refund. Apple decides whether to grant it.

How do I change the email on my account?

Email us at hello@hiird.app from the email address currently on your account. Include the new address you want to use. We will update it and confirm back to you.

How do I delete my account?

Open HIIRD, go to Settings, and tap Delete Account. You can also email us at hello@hiird.app from the email address on your account. We delete your personal data within 30 days, except where we are required by law to retain it. See our Privacy Policy for full detail.

I was charged unexpectedly. What do I do?

Because Apple processes all payments, unexpected charges are handled through Apple. Visit reportaproblem.apple.com to report the issue and request a refund. If you also want us to investigate, email hello@hiird.app with the date and amount.

The app is crashing or not opening.

Try these steps in order. First, force-quit HIIRD and reopen it. Second, restart your iPhone. Third, check that iOS is up to date (Settings, General, Software Update). Fourth, delete and reinstall HIIRD from the App Store (your account and progress are preserved by your sign-in). If the issue persists, email hello@hiird.app with your iPhone model, iOS version, and a description of what happens when you open the app.

Speech recognition is not picking up my voice.

HIIRD uses Apple's built-in speech recognition. Check that HIIRD has microphone permission (Settings, HIIRD, Microphone) and Speech Recognition permission (Settings, HIIRD, Speech Recognition). Speak clearly at conversational volume. Background noise, echoing rooms, and quiet whispered answers reduce accuracy. If speech recognition still fails, restart your iPhone and try again.

My session did not save or debrief did not generate.

Sessions are saved when the session completes. If HIIRD closed mid-session or lost internet, the session may not be recorded. Reopen HIIRD, check your session history, and start a new session if needed. If a completed session is missing, email hello@hiird.app with the approximate date and time so we can investigate.

The AI feedback seems wrong or unfair.

AI scoring is designed to help you spot patterns to improve, not to definitively grade you. It can miss nuance. If you think a specific piece of feedback was clearly wrong, email us at hello@hiird.app with the session details and what you disagreed with. We use this to improve the scoring model.