Privacy Policy

1. Who We Are

This Privacy Policy describes how Phoenix Orien LLC, a Wyoming limited liability company ("HIIRD," "we," "us," or "our"), the company behind the HIIRD mobile application, collects, uses, and protects your information when you use the HIIRD mobile application ("App") and website at hiird.app ("Site").

We take your privacy seriously. Interview practice is personal, and we have designed HIIRD to collect only what is necessary to provide the service, to strip personally identifying information from the data we send for AI processing, and to never sell your information.

2. Information We Collect

Account information. When you create an account, we collect your email address.

Profile information. During onboarding, you provide your name, select your experience level, and choose your preferred interview types. This helps us tailor your practice sessions.

Uploaded documents. You may upload your resume and job descriptions to personalize your sessions. These documents are stored securely in our database. Personally identifiable information is stripped from document content before it is processed by our AI systems.

Session data. During a practice session, your spoken responses are transcribed into text by Apple's on-device speech recognition (or Apple's cloud speech recognition when on-device processing is unavailable). HIIRD receives only the transcribed text. We store your transcribed responses, AI-generated scores, coaching feedback, and debrief results.

Usage data. We collect usage events such as which features you use, session duration, and interview types selected. These events are associated with your account's unique user ID, a random identifier that is tied to your account but does not include your name or email.

Purchase data. If you subscribe or make a purchase, Apple processes your payment. We receive confirmation of your subscription status through our payment processor but do not receive or store your credit card number, Apple ID password, or other payment credentials.

3. How We Use Your Information

We use your information to:

• Provide and personalize your interview coaching sessions
• Generate AI-powered scoring, feedback, and debrief reports
• Track your progress and improvement over time
• Send transactional emails (account verification, password resets)
• Manage your subscription and access level
• Improve the App through usage analytics
• Diagnose and fix technical issues through anonymized error reports

We do not use your information for advertising. We do not sell, rent, or trade your information to third parties. We do not use your content to train AI models, and our AI service provider's commercial terms prohibit them from training models on data submitted through their API.

4. How We Protect Your Information (Anonymization)

HIIRD is built around a core privacy principle: personally identifiable information is stripped from your data before it leaves our infrastructure for AI processing. Here is how that works:

• AI interview engine. When your transcribed responses are sent to our AI provider for scoring and feedback, personally identifiable information (names, addresses, phone numbers, employers, and similar details) is removed first. The AI provider receives anonymized text only.
• AI debrief generation. The same anonymization process applies when generating your post-session debrief report.
• Text-to-speech. The AI coach's spoken responses are generated from AI-authored text. Your personal data is never sent to our text-to-speech provider.
• Analytics. Usage events are associated with your account's unique user ID, a random identifier. This ID is tied to your account but does not include your name, email, or other directly identifying information.
• Error reporting. Our error tracking system actively strips IP addresses and email addresses from error reports before they are transmitted.

5. Service Providers

We use a limited number of service providers to operate HIIRD. Each receives only the minimum data necessary to perform its function. We select providers with strong privacy and security practices.

The categories of service providers we use include:

• Cloud infrastructure and database hosting. Your account and session data is stored with our cloud database provider using encrypted connections and access controls.
• AI processing. Anonymized text (with all personal identifiers removed) is sent to our AI provider for interview scoring, feedback, and debrief generation. The AI provider does not receive your name, email, or any personally identifiable information.
• Text-to-speech. Our text-to-speech provider receives only AI-generated coach response text to produce spoken audio. No user data is sent to this provider.
• Speech recognition. Your device's built-in speech recognition (provided by Apple) processes your voice audio on-device or through Apple's cloud services. This is governed by Apple's privacy policy.
• Payment processing. Subscription and purchase management is handled through Apple's In-App Purchase system and a subscription management provider. These services receive your account's unique user ID, a random identifier, and purchase status. We never receive or store your payment credentials.
• Analytics. Our analytics provider receives usage events associated with your account's unique user ID, a random identifier. No name, email, or directly identifying information is included.
• Error monitoring. Our error tracking provider receives crash and error reports. IP addresses and email addresses are actively stripped from these reports before transmission.
• Email delivery. Our email delivery provider receives your email address solely to send transactional emails such as account verification and password resets.
• Website hosting and analytics. Our website hosting provider processes standard web request data (IP address, browser information) to serve the website and may collect anonymized website analytics.

We do not share your information with advertisers, data brokers, employers, recruiters, or any other third parties beyond the service provider categories described above.

6. Voice and Audio Data

Your voice audio is not received, stored, or transmitted by HIIRD. Voice processing is handled entirely by Apple's speech recognition service built into your device. Here is exactly what happens when you speak during a practice session:

• Your voice audio is captured by your iPhone's microphone
• Apple's Speech Recognition processes the audio into text, either on your device or through Apple's cloud services
• HIIRD receives the transcribed text only
• Your audio is not recorded, stored, or transmitted by HIIRD at any point

Apple's handling of speech audio is governed by Apple's Privacy Policy.

7. Data Retention

We retain your account information, session data, and uploaded documents for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.

Anonymized, aggregated data (which cannot be used to identify you) may be retained indefinitely to help us improve the service.

8. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS), secure database access controls, and secure authentication. While no system is completely secure, we take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.

9. Your Rights

You have the right to:

• Access your data. Request a copy of the personal information we hold about you.
• Correct your data. Update or correct inaccurate personal information.
• Delete your data. Request deletion of your account and associated personal data.
• Export your data. Request your data in a portable format.

To exercise any of these rights, contact us at hello@hiird.app. We will respond to your request within 30 days.

10. Children's Privacy (COPPA)

HIIRD is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at hello@hiird.app so we can take appropriate action.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to know. You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to delete. You may request that we delete your personal information, subject to certain exceptions.
• Right to opt out of sale. We do not sell your personal information. We have never sold personal information and have no plans to do so.
• Right to non-discrimination. We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at hello@hiird.app.

12. International Users

HIIRD is operated from the United States. If you are accessing HIIRD from outside the United States, your information will be transferred to and processed in the United States. By using HIIRD, you consent to this transfer and processing.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the App. Your continued use of HIIRD after any changes take effect constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Phoenix Orien LLC
Email: hello@hiird.app
Website: hiird.app